PALEO MAGAZINE FAQ

We offer five types of subscriptions.

  • Print + Digital 1 Year with Auto Renew: $24.95, this is the discounted rate for selecting the auto-renew on your subscription. It will auto-renew each year until you cancel.
  • Print+Digital 1 Year: $29.95 ($36.25 Canada or $90 International) you will receive 6 print issues a year, mailed to your address. You will also receive digital access to all current and past issues on both our website and mobile app. This subscription is both print AND digital.
  • Print + Digital 2 Years:  $44.95 same as the 1 year subscription but runs for 2 years and 12 print issues
  • Print + Digital 3 Years:  $54.95 same as the 1 year subscription but runs for 3 years and 18 print issues
  • Digital Only: $14.99 you will receive immediate access via our website, as well as our app, to the current issue plus our entire library of back issues.
We release 6 issues a year, that’s every other month, because of this your first issue could arrive in approximately 8-12 weeks, depending on when you subscribe. If the magazine is already in production or on store shelves you will receive the next issue. However, when you register for your subscription you can enter an email address which allows you access to all current and past digital issues on our website and mobile app instantly. This email address will be your member login user name.
If you are already a member you can login to your account and click on “Manage My Subscriptions.” Once there you will see a yellow button on the right that says “Send Paleo Magazine Gift Subscription.” Another option is to call our customer service number at 888-393-1348 and we can take care of the new subscription for you over the phone.
There could be a few reasons why this is happening. Your address on file is incorrect, you’ve moved and it hasn’t been changed yet in our system, or you’ve subscribed and it can take up to 8-12 weeks to get your new subscription and that time frame hasn’t passed yet.
Only if you selected the $24.95 Auto-Renew option when subscribing.
There are two ways to view our magazines digitally, either via our app or on your computer.

To login to our app, visit the App Store, Google Play, or Amazon App Store on your phone or tablet, search Paleo Magazine and download the app.         

Once downloaded, open the app and go to subscriptions on the bottom right. Select “current subscribers’.  Once there enter your email address as your username and zip code.

To login on the computer, click “My Account” at the top right of your screen. Enter your email address as your username and the password you created when subscribing. If you do not remember your password click on “Forgot Password” and a new one will be emailed to you. Once logged in, click “Digital Archives”.

If you want to zoom in you will need to click on View in the top left of your internet browser. Here you can click on Zoom In as much as you would like. As a reminder, you will need to zoom back out after you are finished viewing the magazine as all your internet pages will be zoomed in.

Please note, that digital access on the computer would NOT be through our online store, you do not need to pay for digital issues if you are a subscriber.

If you subscribed to Paleo Magazine on our website or mailed in a check, and paid $29.95 (or $36.95 Canada) you will receive a print issue as well. Please allow 8-12 weeks to receive your first copy. This email is just regarding directions on how to access your digital subscription – which is also available to all print subscribers.
No. If you signed up for the mobile app through a third party carrier like iTunes or Google Play, you will not receive a print issue. Only subscribers to our print version (by either subscribing via our website or mail and paying $29.95 US/$36.25 Canada) receive a hard copy.
You will need to contact Google Play or the App Store customer support. Unfortunately, our customer service department cannot access these accounts nor can we give out refunds for them, you must contact the App Store you purchased from. Note, often these subscriptions are set to auto-renewal by default.
We strive to make all customers happy, even those who choose not to continue their subscription with us. For print subscriptions we can only process a refund if one issue has been mailed. We do not process partial refunds. If more than one issue has been mailed we can cancel, suspend or transfer your subscription but we can no longer process a refund after one issue. To cancel, suspend, transfer or refund your subscription please contact cs@paleomagonline.com as soon as possible. If your subscription is a digital only subscription please contact your mobile app provider for their refund and cancellation policies.
To cancel your auto-renew before your subscription ends, login to your account on our website. Once there go to “Manage My Subscriptions” and click on “Stop Auto-Billing” on the right side of the screen. You will receive an email when your subscription is about to end and when you will be billed.
Yes! Back issues are available on our online store. If an issue is not listed, then it is no longer in print and is no longer available. However, you can find all back issues via our digital app (current subscribers can login to their account and access digital versions of all back issues as part of their subscription). Note: You can also purchase other Paleo Magazine gear and products on our store as well.
Our store is separate from our subscriber “Member Login” page. When you want to purchase something in our store you have the option to create a login so you can track any purchases made in our online store.
Email us at cs@paleomagonline.com and we will forward it to the correct person. If we are interested in your story we will contact you.